SUPPORT HUB

Frequently Asked Questions

Find answers to common questions about our auction process, eligibility, and services. If you cannot find what you're looking for, contact our support team for personalized assistance.

Participation is limited to registered Dealers exclusively.

A maximum of two representatives per registered member are permitted.

The entry of visitors is at the discretion of TSG Auction Mart, and they must comply with specific regulations, including surrendering arms and weapons at the security gate.

Yes, buyers (or bidders) must submit a refundable security deposit (RSD) of ₹20,000 per car, which is interest-free.

No, bid cards cannot be transferred. Any attempt to do so may result in bid cancellation and potential blacklisting.

If a buyer cancels, the Refundable Security Deposit (RSD) will be forfeited, and the buyer may face blacklisting from future auction events.

Yes, the balance payment must be settled within the subsequent three working days post the auction.

The original documents (Registration Certificate and Insurance Policy) will be provided solely during the delivery process.

The vehicle is sold in its 'AS IS WHERE IS' condition, and TSG Auction Mart assumes no responsibility for the accuracy of the odometer's kilometer reading or the overall condition of the vehicle.

Yes, to claim a refund or adjustment, the buyer must present and surrender the original receipt for the security deposit.

Disagreements or disputes will be resolved through arbitration in accordance with the provisions of the Indian Arbitration Act of 1996.

No, vehicles are auctioned in a strictly 'as-is, where-is' condition, and no warranty or guarantee is provided.

No, returns will not be accepted for cars sold at auctions.

The buyer is required to pay a service charge to TSG Auction Mart, amounting to 1% of the sale price, plus service tax, as an additional fee beyond the sale value of the used car.

Frequently Asked Questions

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